AI Assistant at MedConnect: It Doesn’t Diagnose, but It Saves Everyone a Lot of Stress
At MedConnect, we built an AI assistant for pre-consultation symptom assessment before a doctor’s appointment. It collects the initial context, helps the doctor get up to speed faster, and checks drug compatibility.
We built an AI assistant at MedConnect for pre-consultation symptom assessment before a doctor’s appointment. One important point: by law, AI does not make an initial diagnosis, so our wording is as careful as possible — with none of the “let’s just Google it and treat ourselves” vibe.
What the assistant does:
— collects symptoms before the appointment;
— helps the doctor get up to speed faster;
— checks compatibility of prescribed medications via drug interaction database.
In practice, it’s like a colleague who has already gathered the context before the call, just without the “oh, I forgot to attach the file” part.
Result: 100 000+ consultations and NPS 4.8/5. Against the backdrop of the hype around AI in healthtech, we keep a balance between usefulness, UX, and legal constraints. Not magic — just a solid product approach.